Terms and Conditions
These are our terms and conditions. We’ve tried to make them easy to read so that your head doesn’t hurt just looking at them. Please take some time to read them before buying any products or subscriptions with us.
- Who are we?
We operate the website growcurious.co.uk. We are Junky Rainbow Creations, a partnership registered in England and Wales, with our registered office and trading address at Yr Hafan, Gerlan Farm, Rowen, Conwy, North Wales, LL32 8YS.
- Where are your boxes available?
We currently only send boxes to the UK, but this may change soon.
- Buying or subscribing
If you make an order on our website you’re saying that you’re at least 18 years old and legally able to enter into binding contracts.
- How a contract is formed between you and us.
When you order a box we’ll send you an order confirmation e-mail. This e-mail is our acceptance of your order and is when our contract legally begins.
When you order a subscription you make an initial payment for your first box and then a recurring payment until you decide to cancel (if that ever happens of course). By accepting this agreement you’ve agreed to the initial payment and all the recurring ones. To cancel a subscription get in touch at firstname.lastname@example.org. To change your payment method for a subscription you need to email us at email@example.com.
When you buy a one-off box you just pay for that box. Then hopefully you fall in love with the whole idea and then come back and subscribe.
You can cancel at any time. There’s also no charge for cancelling. The only thing to keep in mind is that if you don’t cancel before the cut-off for next month’s box (the last day of the month), then you’ll still receive that as your last box. You’re always welcome to re-subscribe, unless we’ve had to cancel your subscription on our end, in which case we may decide to politely decline (fair enough though, right?). If we did have to cancel your subscription for some reason, we’d let you know the reason via e-mail. But this isn’t very likely to happen to any of you as I’m sure you’re all very nice people.
- Consumer Rights
As a consumer with rights (you totally have them), you can cancel a Contract at any time within fourteen days, beginning on the day after you received your Grow Curious box. In this case, you will receive a full refund of the price paid for the box in accordance with our refunds policy (which is somewhere below this).
To cancel a contract you need to e-mail us at firstname.lastname@example.org.
- Availability and Delivery
If you are buying next months box, your order will be posted on the 10th of each month via Royal Mail Second Class post. Where the 10th falls on the weekend, your order will be dispatched the next working day. If you are ordering a box from a previous month, then your order will be shipped within 2-3 working days.
- Ownership and payment.
You’ll only own the box and the items within it once we’ve received full payment.
Our prices will be as quoted on the website unless we’ve made some mad inputting error and it’s quite obviously a mistake. Pleasingly, VAT is included in all our products, so no need to worry there. We will occasionally change the products on offer and their prices but you can understand that. Oh, and you need to pay for our products via Stripe or PayPal (as is made clear when you buy them) – the choice is yours.
If you get your box and something is clearly defective then send us a photo and assuming we agree we’ll send you a replacement within 7 working days of us confirming.
If you get the box, and for some reason decide that you actually don’t want it, then so long as it’s unopened then you can send it back. We’ll check it over and if we’re happy we’ll let you know and refund the value of the box via PayPal within 30 days of confirming that we’re happy to. Unfortunately, you need to cover the return postage in this case, but we think that’s pretty reasonable.
We’ll make sure that the products you receive from us are what we described on the website, of satisfactory quality and fit for the purposes that you’d usually expect from those sorts of products.
- Our Liability
This sort of needs to be legal jargon as it’s quite important. So here goes:
10.1 If we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the products you purchased.
10.2 Nothing in this agreement excludes or limits our liability for:
10.2.1 Death or personal injury caused by our negligence;
10.2.2 Fraud or fraudulent misrepresentation;
10.2.3 Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
10.2.4 Defective products under the Consumer Protection Act 1987; or
10.2.5 Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
- Written Communications
Some laws say we have to communicate with you in ‘written communication’. In the old days, this would mean on paper and such but we’re mainly going to be sending you e-mails. So please consider our electronic communication to be in legal terms our ‘written communication’ with you.
If you need to give us notice of anything you need to do it via our e-mail address email@example.com. When we notify you (or everyone) of something on our website we’ll consider you all immediately notified. When we e-mail we’ll consider you notified in one day and finally if we notify you of something with an old-school letter then after three days we’ll consider you notified.
- Transfer of Rights and Obligations
This sounds very serious but basically, it’s just talking about the fact that the contract between you and us is binding and cannot be broken or transferred to another person. You can’t pretend you lost it, or that your dog ate it, or that you were abducted by aliens and they wiped your memory of it – that is of course unless you have our written consent in which case you will be free of it. But on our end, we can do any of this, whenever we please. (This is pretty standard in terms and conditions – we hope this never comes up. We’re really very nice. And honest.)
- Intellectual Property Rights
We own all the intellectual property rights for all the content on our website and the website itself, whether it’s registered or not. You can use material from our site for personal use without asking but if you want to use it for anything commercial then you’ll need to ask.
If you post anything about our boxes or company on social media, blogs or any website, please keep it honest (and try to be nice!). Also when you buy a one-off box or subscribe to receive our box you’re agreeing that we can quote from what you post about us online and use it in advertising and in posts on our social media accounts.
- Events outside of our control
We aren’t going to be held accountable under any contract we make with any of you guys if something really crazy happens that stops us supplying your box in good time or at all. When I say something really crazy I’m talking about:
15a. Strikes, lock-outs or other industrial action;
15b. Civil commotion, riot, invasion, alien invasion(!), terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
15c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, Godzilla attack or other natural disaster;
15d. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
15e. Impossibility of the use of public or private telecommunications networks; and
15f. The acts, decrees, legislation, regulations or restrictions of any government (they’re always ruining stuff).
Our obligations under any contract we’ve made with you will have to be suspended for as long as these crazy things are going on but saying that, we will do our best to find a way to provide our service despite whatever’s going on.
This is another legal word. But in simple terms, this bit is about the fact that if we don’t act on any of things that are in these terms and conditions it doesn’t mean that we’ve disregarded them or that they don’t count for you anymore. And if we did at some point let you off for some part of these terms and conditions, that doesn’t mean that it’ll be the case again.
Finally, if we do decide to let you off some part of these terms, it’ll only count if we’d done so using the ‘written communication’ that we discussed above.
- Severability (or getting rid of bits)
If it turns out that any of these terms and conditions are just plain wrong, legally or otherwise then we can remove it from the terms and all the remaining bits will remain unaffected.
- Entire Agreement
These terms and conditions override any previous discussion, chat, correspondence, secret pact or whatever other understandings we’ve come to previously, whether it was on purpose or done without thinking. Basically, these terms are always the terms whatever we might have said elsewhere.
Although saying that, this doesn’t mean that we aren’t liable if we commit fraud. That’s never ok.
- Our right to vary these terms and conditions
Every now and then we might have to change these terms and conditions slightly. If we start selling different products or the technology we’re using changes or the law changes – that sort of thing.
The terms and conditions that are published when you purchase our box are the ones that apply to you. Unless we have to change them because of a change in the law, in which case the changes will apply to orders placed previously by you as well. The only other time terms and conditions can be changed and apply to you is if we inform you of the change before you receive an Order Confirmation (in which case you could technically refuse them and send the box back within 14 days – but this is seldom going to come up)
- Law and Jurisdiction
Any disputes or claims made in relation to these terms about a contract made between you and Grow Curious will be governed by Welsh Law and it’ll be under the jurisdiction of the courts of England and Wales.
They are especially delicious warm, straight out of the oven. But actually, in this case, we’re talking about internet cookies. We do use them but don’t worry; it’s just to make the website work really well and see how many people visit and that sort of thing. They have been abused by the big corporations and everyone thinks they can’t be trusted, but they are a totally normal internet thing.
And if you’re still reading this then congratulations as you have made it to the end. You’ve actually read all the terms and conditions! Well done you.
Now go subscribe!